{"id":4495,"date":"2020-06-24T05:57:40","date_gmt":"2020-06-24T05:57:40","guid":{"rendered":"https:\/\/midisgroup.seovalleyserver.com\/?p=4495"},"modified":"2021-03-31T05:59:29","modified_gmt":"2021-03-31T05:59:29","slug":"channel-news-middle-east-propose-un-partenariat-entre-ivanti-et-luniversite-de-sharjah-pour-transformer-les-services-dassistance-informatique","status":"publish","type":"post","link":"https:\/\/staging-midisgroup.configured.it\/fr\/channel-news-middle-east-propose-un-partenariat-entre-ivanti-et-luniversite-de-sharjah-pour-transformer-les-services-dassistance-informatique\/","title":{"rendered":"Channel News Middle East propose un partenariat entre Ivanti et l&#8217;Universit\u00e9 de Sharjah pour transformer les services d&#8217;assistance informatique"},"content":{"rendered":"<section id=\"top\" class=\"text-lg text-grey-darker nested-copy-line-height nested-copy-separator nested-links\">\n<div class=\"rich-text\">\n<p>Dans un article de fond de l\u2019\u00e9dition de juin 2020 de Channel News Middle East, l\u2019\u00e9diteur Mark Forker explore comment le d\u00e9ploiement de la solution Service Manager d\u2019Ivanti a transform\u00e9 le paysage informatique de l\u2019Universit\u00e9 de Sharjah.<\/p>\n<p>Dans le reportage, le Dr Hussein Elmehdi, Doyen des services de soutien acad\u00e9mique, parle de la n\u00e9cessit\u00e9 d\u2019avoir un canal de communication et de soutien unifi\u00e9s pour toutes les demandes d\u2019\u00e9tudiants, de professeurs et de l\u2019administration.<\/p>\n<p>Omar Harara, Support Desk Manager, chez\u00a0 <a title=\"Ivanti ME\" href=\"https:\/\/www.midisgroup.com\/fr\/affiliates\/ivanti-me-fz-llc\/\">Ivanti ME<\/a> a expliqu\u00e9 la n\u00e9cessit\u00e9 d\u2019un cadre de gestion des services informatiques, ou ITIL, ainsi que du besoin de surveillance des performances informatiques et de suivi des demandes des utilisateurs.<\/p>\n<p>\u00abNous fournissions de nombreux services aux utilisateurs finaux, mais en fin de compte, nous n\u2019avions aucune classification de nos services ou des incidents signal\u00e9s, nous ne pouvions donc pas les cat\u00e9goriser ou \u00e9valuer la performance de nos services en termes d\u2019incidents et de demandes de service \u00bb, A d\u00e9clar\u00e9 Omar dans le reportage CNME.<\/p>\n<p>La coll\u00e8gue d\u2019Omar, Anissa Bettayeb, a parl\u00e9 du succ\u00e8s du d\u00e9ploiement d\u2019Ivanti. \u00abCela nous a permis de mieux diagnostiquer, cat\u00e9goriser, hi\u00e9rarchiser et signaler les demandes d\u2019incidents, de services et de modifications. Maintenant, nous avons un tableau de bord et un syst\u00e8me en place qui peuvent surveiller et enregistrer tout cela automatiquement \u00bb, a d\u00e9clar\u00e9 Anissa, qui est Directrice de l\u2019universit\u00e9. Section des services informatiques.<\/p>\n<p>Pour en savoir plus sur le succ\u00e8s de la solution Ivanti Service Manager \u00e0 l\u2019Universit\u00e9 de Sharjah dans l\u2019\u00e9dition de juin de Channel News Middle East, <a title=\"CNME online\" href=\"https:\/\/www.tahawultech.com\/interviews\/ivanti-partners-with-university-of-sharjah-to-transform-it-services\/\" target=\"_blank\" rel=\"noopener\">sur le site Web<\/a>, et <a title=\"CNME Issuu\" href=\"https:\/\/issuu.com\/computernewsme\/docs\/cnme_20200615\/34\" target=\"_blank\" rel=\"noopener\">dans les pages imprim\u00e9es d\u2019Issuu, cliquez ici.<\/a><\/p>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Channel News Middle East explore comment la solution Service Manager d&#8217;Ivanti permet \u00e0 l&#8217;universit\u00e9 de Sharjah IT d&#8217;atteindre les meilleurs rangs<\/p>\n","protected":false},"author":7,"featured_media":4493,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-4495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/posts\/4495","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/comments?post=4495"}],"version-history":[{"count":0,"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/posts\/4495\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/media\/4493"}],"wp:attachment":[{"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/media?parent=4495"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/categories?post=4495"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging-midisgroup.configured.it\/fr\/wp-json\/wp\/v2\/tags?post=4495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}